Return & Refund Policy

At Goesbe, we want every purchase to feel right for you. If it doesn’t, our return and refund policy makes it easy to resolve the issue with confidence.

Return Window

You have 30 days from the date of delivery to request a return or refund. We believe this gives you enough time to try your order at home and decide if it suits you.

Return Conditions

Light try-on is acceptable—items don’t need to be “perfect new,” just in reasonable condition.
Original packaging, tags, and accessories are welcome but not strictly required.
Hygiene-sensitive items (such as underwear or earrings) may not be returnable unless defective.

Return Process

Contact Us – Email us at goesbe@outlook.com with your order number and item details.
Simple Instructions – Our team will guide you step by step.
Send It Back – Use any courier service you prefer. A trackable method is recommended but not mandatory.
Refund or Replacement – Once your return is confirmed, we’ll process your refund within a few business days or send you a replacement if you prefer.

Refund Details

Refunds are usually processed within 3–5 business days after your return is received.
The refund will go back to your original payment method. Timing may vary slightly depending on your bank.
If the item is defective, damaged, or incorrect, we will cover all costs and in many cases you may keep the item while still receiving a refund or free replacement.

Exchanges

If you’d like another size, color, or style, simply return your original order for a refund and place a new order. Our support team can help you with reordering if needed.

Need Help?

Questions about returns or refunds? Reach out to us anytime at goesbe@outlook.com or call +86 17605915502. Our team will make sure your request is handled quickly and worry-free.

At Goesbe, shopping is always risk-free—because your satisfaction comes first.