Return & Refund Policy

At Goesbe, we want you to love your purchase. However, if you are not completely satisfied, we’re here to help. Please review our return and refund policy below to ensure a smooth process.

Return Window
We accept returns within 7 days of receiving your order. If 7 days have passed since the delivery date, unfortunately, we are unable to offer a refund or exchange.

Return Conditions
To be eligible for a return:

• The item must be unused and in original condition.

• All original tags, packaging, and accessories must be intact.

• Items that show signs of wear, use, or damage caused by the customer cannot be returned.

Return Process

1. Contact our customer support team at goesbe@outlook.com within 7 days of receiving your item. Please include your order number, reason for return, and any relevant photos.

2. Once approved, we will provide return instructions and a return address.

3. You must ship the item back to us at your own cost. We do not cover return shipping fees.

4. After receiving and inspecting the returned item, we will notify you by email of the approval or rejection of your refund.

5. If approved, your refund will be processed via your original payment method. The time it takes for the refund to appear in your account will vary depending on your bank or payment provider.

Refund Eligibility

Refunds will only be issued for items that:

• Are returned in resaleable condition

• Pass our quality inspection

• Are returned within the 7-day window

Exchanges
We currently do not offer direct exchanges. If you need a different item, you may return your original item for a refund and place a new order separately.

If you have any further questions or need help with a return, feel free to contact us at goesbe@outlook.com or call +86 17605915502.
We’re here to assist you every step of the way.